Help Centre

All sales are final and we do not accept returns or exchanges unless the item you received is incorrect or faulty. If you receive an incorrect or faulty item, you must notify us within 10 days of receiving your order to be eligible for a return.

Items must be returned unused, in their original packaging, and with all tags still attached. Customers are responsible for all return shipping costs. Once the returned item is received and inspected, we will issue either a replacement (subject to availability) or a refund to your original payment method.

We value your satisfaction and thank you for understanding our return policy. If you have any questions or need assistance, please don’t hesitate to reach out to our customer support team.

If your order arrives with missing items or components, we’ll work with you to resolve the issue promptly. In these cases, Whisper North will provide a replacement for the affected items once the claim is approved. Claims for missing items must be submitted within 10 days of the order being marked as delivered.

For items lost or damaged in transit, additional conditions may apply. To submit a claim, you’ll need to provide proof of purchase, and in some cases, photo and/or video evidence may be required. Replacements will only be issued once we have confirmed that your order was shipped with missing items or components.

Requests to cancel or modify an order must be submitted in writing within 1 hour of placing the order. After this time, your order will begin processing and may only qualify for a refund, exchange, or store credit in accordance with our policies. Please note that cancellation and modification requests made outside of business hours will not be processed.

Eligible Destinations:

Whisper North provides shipping services to the contiguous 48 states and Washington D.C.

Processing time:

2-3 Days processing time from point of order.

Order Fulfillment:

Unless otherwise indicated on the product page, for in-stock orders, please give up to 7 days for your order to be picked, packed, processed and delivered.

Please be aware, deliveries over national holidays can be expected to be over 7 days.

Shipping Timing:

Shipping options and associated costs are displayed during the order checkout process. Once an order is processed, you should receive your products within 7 business days.

Resolving Issues First
If you experience a problem with your order, we ask that you contact us directly before initiating a chargeback. Most issues, such as missing, incorrect, or faulty items, can be resolved quickly through our support team.

Unauthorized Chargebacks
Filing a chargeback without first attempting to resolve the issue with us is considered a breach of our store policies. We reserve the right to dispute any chargebacks and provide proof of order fulfillment, delivery confirmation, and communication records to the payment processor.

Fraudulent Claims
Any fraudulent or abusive chargeback claims will be fully investigated. We may refuse future service and pursue collection efforts or legal action if necessary.

Your Cooperation
By purchasing from Whisper North, you agree to this chargeback policy and acknowledge that disputes should first be handled directly with our customer support team.

Promotional Discounts:

We frequently run promotional campaigns and offer discounts on selected products or categories. These discounts may be communicated through our website, email newsletters, social media channels, or other marketing channels. Promotional discounts may be percentage-based (e.g., 10% off) fixed amount-based (e.g., $10 off), or presented as offers for gifts with purchase.

Volume Discounts:

For bulk purchases or orders exceeding a certain quantity, we offer volume discounts. These discounts are designed to provide cost savings for businesses, organizations, or individuals making large purchases. Please contact our customer support team for more information on volume discounts.

Special Offers:

Periodically, we may introduce special offers in collaboration with our partners or as part of strategic initiatives. These offers could include bundle deals, buy-one-get-one-free promotions, or special discounts on specific products. Stay tuned for these exciting opportunities!

Coupon Codes:

Coupon codes are periodically issued by Whisper North. These codes can be applied during the checkout process to avail additional discounts on eligible products or orders. Coupon codes may be distributed through various marketing channels or as part of exclusive promotions.

Terms and Conditions:

• Discounts cannot be combined unless explicitly stated.
• We do not accept requests to retroactively apply discounts to purchases outside of the offering period.
• Discounted prices apply only to eligible products during the specified promotion period.
• Discounts do not apply to taxes, shipping fees, or any additional charges unless stated otherwise.
• We reserve the right to modify or cancel any discount, promotion, or policy at our discretion.
• In case of suspected misuse or fraudulent activity, we reserve the right to refuse or cancel discounts.
• The discount policy is subject to change without prior notice. The updated policy will be reflected on our website.